Terms of Delivery
We offer a flexible and tailored solution to meet your needs.
We collaborate with the most reputable carriers in the market to achieve the best quality-to-price ratio and ensure maximum security.
Delivery charges will be detailed in the summary before proceeding to payment. The delivery fees depend on the nature of the order, as well as the location of dispatch (either from our stock or the workshop) and the delivery address you provide.
To know the delivery fees, please select the destination country in the order summary (Cart) where several delivery options are available:
-
"Artwork on Canvas" - the more expensive option for the delivery of canvases mounted on wooden frames or for works that cannot be sent in a tube (panel works, sculptures, accessories, etc.).
-
"Canvas without Frame" - the less expensive option involves the delivery of the rolled canvas in a tube.
-
"Pickup in Aix-en-Provence." Please wait to receive a notification before coming to pick up your order. Your order confirmation and identification will be required for pickup.
-
In certain specific cases, Arts-Discovery offers a free delivery service (in the Aix-en-Provence region). Feel free to contact us, and we will do our best to find the most satisfying solution.
However, it is possible to change the delivery method during online payment at step 2 "Delivery Method".
We invite you to carefully read the description corresponding to each piece: it is always specified whether the canvas is already mounted on a frame or if it is framed. If you choose the 'Canvas without Frame' delivery option, the artwork will be shipped in a tube, without a frame (if it is indicated in the piece's description).
The Company undertakes to make every material and human effort to prepare the Product for dispatch within the shortest possible time of 3 to 10 working days. If the Customer has a specific deadline to meet, he/she undertakes to inform the Company of this at the time of ordering by providing the required details in the "Comments" tab of the shopping basket. In this case, the Company will make every effort to meet the deadline; if this is not possible, it will cancel the order and refund the Customer in full. In the event of specific requests from the Customer for additional Services (personalised frames, etc.) or for customised Products, lead times may be extended. The Company invites the Customer to carefully consult the description corresponding to each Product where the specific lead times for the preparation of the Product before dispatch may be specified.
Delivery times and costs will be calculated according to the dimensions and weight of the Product ordered, the collection address (the Artist's studio or an address determined by the Company) and the destination address (the Client's address). These may vary depending on the Client's geographical area, the delivery method chosen or the Product ordered. In the event that delivery is impossible due to an error in the address provided by the Client, the Company will contact the Client as soon as possible in order to obtain a new delivery address and any additional delivery costs will be borne by the Client.
Read more about delivery conditions
Right of Return and Its Effects
In accordance with the provisions of Article L.121-21 of the Consumer Code, the Client has the right to return without having to provide reasons or pay penalties within a period of fourteen (14) days. The return period expires fourteen days after the day on which the Client, or a third party other than the carrier and designated by the Client, physically takes possession of the last item.
To exercise the right of return, the Client must notify the Company of their decision to return the Product, either by email to the following address: contact@arts-discovery.com, or by letter sent by postal mail to the following address: 37 boulevard Aristide Briand, 13100 Aix-en-Provence, France. The Company cannot be held responsible for the delay, loss, or improper distribution of mail/email, nor for its sending or non-sending to an incorrect email address.
To meet the return deadline, it is sufficient for the Client to transmit their communication regarding the exercise of the right of return before the expiration of the fourteen-day return period.
In case of return, in accordance with current legal provisions, the Company reimburses all payments, including initial delivery costs (except for additional costs resulting from the Client's choice of a return method other than the least expensive standard return method offered by the Company), without undue delay and in any case no later than 14 days from the day the Company is informed by the Client of the decision to return from this contract.
The refund will be made using the same means of payment as the one used by the Client for the initial transaction, unless the Client expressly requests another means of reimbursement. In addition, the Company may agree with the Client on an exchange for another artwork.
The Company reserves the right to defer the refund until it has received the Product(s) or until the Client has provided proof of dispatch of the Product(s), whichever occurs first. The refund will only be made after receipt or proof of dispatch of the Product(s), in their original condition, complete and accompanied by any accessories.
Return costs (packaging, shipping, insurance, etc.) are the responsibility of the Client and are entirely at their own risk. Returns must be made in their original condition and complete (packaging equivalent to the original) and accompanied, if applicable, by the original certificate(s) of authenticity, directly to the shipping address (either that of the Artist or that indicated by the Company). Any damage suffered by the Product on this occasion may be of a nature to nullify the right of return.
The right of return does not apply to pre-ordered works, custom-made works, and rented works.